To be eligible for the money back guarantee the client must have had a server related issue that was unable to be resolved by our support team or specialists. Any issues submitted after submitting cancellation for the money back guarantee are not valid during the cancellation process.
Clients will not be eligible to receive money back if they are experiencing no issues with their voice server. It is at the discretion of Thurston Development Group, LLC to grant the client their money back as we see fit.
Submit a ticket to request the refund. We offer no other refunds besides Teamspeaks.
Due to the fact that we are currently Subscription based You may cancel your subscription at any time. Please understand that once you cancel no partial refund will take place.
You server will stay active for the period of time that you paid for it. Due to the fact that we Prorate for your convenience on the first of the month is when we deactivate and delete servers. Therefore if you cancel your subscription on the 15th of the month it will stay active until the first of the next month. We do NOT offer partial refunds.
If you have questions or comments please contact us in the support section of our site https://tserverhq.com/support
